SRA Standards and Regulations
Showing 189 results
Found in
SRA Code of Conduct for Solicitors, RELs and RFLs
Complaints handling
You ensure that, as appropriate in the circumstances, you either establish and maintain, or participate in, a procedure for handling complaints in relation to the legal services you provide. You ensure that clients are informed in writing at the time of engagement about: their right to complain to you about your services and your charges; how a complaint can be made and to whom; and any right...
Found in
SRA Code of Conduct for Firms
Compliance and business systems
You have effective governance structures, arrangements, systems and controls in place that ensure: you comply with all the SRA's regulatory arrangements, as well as with other regulatory and legislative requirements, which apply to you; your managers and employees comply with the SRA's regulatory arrangements which apply to them; your managers and interest holders and those you employ or...
Found in
SRA Code of Conduct for Firms
Service and competence
You only act for clients on instructions from the client, or from someone properly authorised to provide instructions on their behalf. If you have reason to suspect that the instructions do not represent your client's wishes, you do not act unless you have satisfied yourself that they do. However, in circumstances where you have legal authority to act notwithstanding that it is not possible to...
Found in
SRA Code of Conduct for Firms
Compliance officers
If you are a COLP you must take all reasonable steps to: ensure compliance with the terms and conditions of your firm's authorisation; ensure compliance by your firm and its managers, employees or interest holders with the SRA's regulatory arrangements which apply to them; ensure that your firm's managers and interest holders and those they employ or contract with do not cause or substantially...
Found in
SRA Regulatory and Disciplinary Procedure Rules
Evidential and procedural matters
The SRA may vary the procedure set out in these rules where it considers that it is in the interests of justice, or in the overriding public interest, to do so. A decision under rule 3 may be made by agreement between the relevant person and the SRA. Before reaching a decision under rule 3, an authorised decision maker or adjudication panel may give directions for the fair and effective...
Found in
SRA Financial Services (Conduct of Business) Rules
Cross-selling requirements where insurance is the ancillary product
When you offer a non-insurance ancillary product or service as part of a package or in the same agreement with an insurance product, you must: inform the client whether it is possible to buy the components separately and, if so must provide the client with an adequate description of: the different components; where applicable, any way in which the risk or insurance coverage resulting from the...
Found in
SRA Financial Services (Conduct of Business) Rules
Demands and needs
Prior to the conclusion of a contract of insurance, you must specify on the basis of information obtained from the client, the demands and needs of that client. The details must be adapted according to the complexity of the contract of insurance proposed and the individual circumstances of the client. You must give the client a statement of the client's demands and needs prior to the...
Found in
SRA Financial Services (Conduct of Business) Rules
Remuneration and the client's best interests
You must not: be remunerated; or remunerate or assess the performance of the firm's employees, in a way that conflicts with their duty to act in each client's best interest. In particular, you must not make any arrangement by way of remuneration, sales target or otherwise that could provide an incentive to the firm or its employees to recommend a particular contract of insurance to a client...
Found in
SRA Financial Services (Conduct of Business) Rules
Safekeeping of clients' investments
Where you undertake the regulated financial services activity of safeguarding and administering investments, you must operate appropriate systems, including the keeping of appropriate records, which provide for the safekeeping of assets entrusted to you by clients and others. Where such assets are passed to a third party: you should obtain an acknowledgement of receipt of the property; and if...
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